Returns and Refunds
Return and Refund Policy
Welcome to CarolaCarollsEyes. Please read this return and refund policy carefully.
Right of Withdrawal
In accordance with current regulations, the customer has the right to request a product return within 14 days from the order delivery date.
To exercise the right of withdrawal, the customer must contact us via the website's Contact Us page, indicating the order number and the reason for the request.
Return Conditions
To be accepted, the product must:
- Be returned in its original condition.
- Not have been used, altered, or damaged.
- Be returned complete with its original packaging, if any.
- Be adequately packaged for transport.
We reserve the right to refuse the return if the product does not meet the conditions listed above.
Product Information
We encourage all customers to carefully read the description, features, dimensions, and any notes provided on the product page before making a purchase.
Return or refund requests motivated solely by failure to read the product description, indicated measurements, technical specifications, eye type (Flat or Full Round), or information provided on the item page cannot be accepted.
If you have any doubts before purchasing, the customer is invited to contact us via the Contact Us page. We will be happy to provide all necessary information.
Handmade Products
All CarolaCarollsEyes eyes are handmade and hand-painted.
Small variations in color, details, nuances, or minor imperfections that do not compromise the quality and use of the product are natural characteristics of handmade craftsmanship and do not constitute a valid reason to request a refund or replacement.
Customized Products
Customized products or those made to the customer's specific request cannot be returned or refunded, except for manufacturing defects or errors attributable to CarolaCarollsEyes.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except for errors attributable to CarolaCarollsEyes or products received damaged.
Shipping costs incurred for sending the order are non-refundable.
Damaged or Incorrect Products
If the product received is damaged during shipping or does not correspond to what was ordered, the customer is invited to contact us within 7 days of delivery, attaching clear photographs of the product and packaging.
After reviewing the case, we will propose an appropriate solution, which may include product replacement or a refund.
Refunds
Once the returned product has been received and verified, the refund will be processed within 14 business days using the same payment method used for the purchase.
Contact Us
For any inquiries regarding returns and refunds, please contact us via the website's Contact Us page.
By placing an order on the website, the customer declares to have read and accepted this return and refund policy.
Last updated: June 2026.