Terms and Conditions
Terms and Conditions
Last updated: June 2026
Welcome to CarolaCarollsEyes. By using this website and making a purchase, you fully accept these Terms and Conditions. Please read them carefully before using our online store.
1. General Information
CarolaCarollsEyes is an online store specializing in the sale of handcrafted eyes for Reborn dolls, art dolls, plush animals, and creative projects.
By placing an order on the website, the customer confirms that they have read, understood, and accepted these Terms and Conditions.
2. Products
All products sold by CarolaCarollsEyes are handcrafted and finished.
Product photographs are taken to represent the items for sale as accurately as possible. However, slight color differences may occur due to monitor or device settings used by the customer.
As these are handmade products, each item is unique and may have slight variations compared to the published photographs.
3. Product Availability
All orders are subject to product availability.
In the rare event that an item is unavailable after purchase, the customer will be contacted promptly and may choose between a full refund or an agreed-upon alternative solution.
4. Prices
All prices listed on the website are expressed in the currency selected by the customer and may be changed at any time without notice.
The price applied to the order will be the one displayed at the time of purchase confirmation.
Any taxes, customs duties, or import fees applied by the destination country are not included in the listed prices and remain the responsibility of the buyer.
5. Payments
We accept the payment methods available and displayed during the checkout process.
The order will be processed only after confirmation of successful payment.
6. Orders
CarolaCarollsEyes reserves the right to refuse or cancel an order in the following cases:
- Incomplete or incorrect information provided by the customer.
- Payment-related issues.
- Suspicion of fraudulent use of the site or payment systems.
- Obvious errors in product prices or descriptions.
In such cases, any amounts already paid will be refunded.
7. Shipping
The conditions regarding order preparation, shipping, delivery times, and customs duties are described on the Orders and Shipping page, which forms an integral part of these Terms and Conditions.
8. Returns and Refunds
The conditions regarding returns and refunds are described on the Returns and Refunds page, which forms an integral part of these Terms and Conditions.
9. Intellectual Property
All content on the site, including photographs, images, logos, texts, descriptions, graphic elements, and advertising materials, is the property of CarolaCarollsEyes or used with authorization.
Copying, reproduction, distribution, or use of the content without prior written authorization is prohibited.
10. Limitation of Liability
CarolaCarollsEyes shall not be held liable for:
- Delivery delays caused by couriers or events beyond its control.
- Temporary website interruptions due to maintenance or technical problems.
- Improper use of products by the customer.
- Indirect or consequential damages resulting from the use of purchased products.
The total liability of CarolaCarollsEyes shall in no case exceed the amount actually paid by the customer for the purchased product.
11. Changes to the Terms and Conditions
CarolaCarollsEyes reserves the right to modify these Terms and Conditions at any time.
Changes will be effective from the date of publication on the website.
12. Applicable Law
These Terms and Conditions are governed by Italian law.
Any dispute relating to the use of the site or purchases made will be subject to the applicable laws in force.
13. Contact
For any questions regarding these Terms and Conditions, you can contact us via the Contact page of the website.
By placing an order on the website, the customer declares to have read, understood, and accepted these Terms and Conditions.