Politique de remboursement
Returns & Exchanges
We gladly accept returns and exchanges.
Please contact us within 14 days of delivery and ship the item back within 30 days of delivery.
Conditions for Returns
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging whenever possible.
- The buyer is responsible for return shipping costs.
If the item is not returned in its original condition, any loss in value may be deducted from the refund amount.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
We will work with you to find the best solution, including replacement or refund when appropriate.
Handmade Products
All eyes are handmade and may show slight variations in color, depth, reflections, or pattern. These small differences are part of the unique nature of handmade products and are not considered defects.
Custom Orders
Custom or personalized orders cannot be returned or exchanged unless they arrive damaged or defective.
Lost or Delayed Packages
We are not responsible for delays caused by postal services, customs procedures, or incorrect shipping information provided by the customer.
If your package is lost in transit, please contact us and we will do our best to assist you.
Contact Us
If you have any questions regarding your order, please contact us at:
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Customer satisfaction is our priority. If you experience any issue with your order, please contact us and we will do our best to help.